ACT Training (ACTM) trading as ACTM Training & Consultancy — Last updated: 14 August 2026
This policy explains how we collect, hold, use, disclose and protect personal information. It applies to information we collect through this website, and to information we collect in the course of providing training and assessment services.
We are committed to handling personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
If you are enrolling in or undertaking nationally recognised training with us, please also read our VET Student Privacy Notice, which explains how your information is provided to the National Centre for Vocational Education Research and government agencies.
In this policy, “we”, “us” and “our” refer to ACT Training (ACTM) trading as ACTM Training & Consultancy, a registered training organisation, Registration Code: 2927.
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with us, we may collect:
When you make an enquiry through this website or contact us directly
When you enrol in or undertake training with us
When you visit this website
Some of the information we collect during enrolment and training is sensitive information under the Privacy Act — for example, health information you give us so we can make adjustments to support your learning. We only collect sensitive information where you consent and it is reasonably necessary for our functions, or where the law requires or authorises us to.
We do not collect Tax File Numbers through this website.
We collect personal information directly from you wherever we reasonably can — through this website’s enquiry form, by email, by telephone, in person, and through enrolment and assessment documentation.
We may also collect personal information from a third party, such as your employer where they arrange or fund your training, or a regulator or referring organisation. Where we do, we take reasonable steps to make sure you know we have collected it and why.
You can deal with us anonymously or under a pseudonym for general enquiries. However, we cannot enrol you in nationally recognised training, issue a qualification, or report to regulators without identifying you.
We collect and use personal information to:
We only use personal information for the purpose we collected it, for a directly related purpose you would reasonably expect, or where you have consented or the law permits.
When you submit an enquiry through this website, the information you provide is sent to us by email and retained in our business systems so that we can respond to you. Depending on the nature of your enquiry, we may also record it in our student or enquiry records — for example, where your enquiry leads to an enrolment.
We use your enquiry details to answer your question and to provide information about the training you have asked about.
We do not add your enquiry details to any marketing or mailing list without your consent.
We keep enquiry records for 24 months, unless your enquiry becomes part of a student record, in which case the retention periods in section 12 apply.
This website uses measures to reduce automated spam submissions. These do not collect additional personal information about you.
When you visit this website, our systems automatically collect certain technical and usage information, including your IP address, browser type and version, device type, the pages you visit, the date and time of your visit, how you interact with the site, and the website or search engine you came from.
Cookies. Cookies are small text files placed on your device. This website uses:
Third-party analytics and search data. We use third-party analytics and search services, including services provided by Google, to collect and analyse information about how visitors use this website and how they find it. These providers may set their own cookies and may collect information about your device and browsing activity in accordance with their own privacy policies. We do not control that collection.
You can set your browser to refuse cookies or to alert you when they are being used. If you refuse essential cookies, some parts of this website may not work properly. You can also opt out of some third-party analytics collection through the tools those providers make available.
Embedded content. Some pages include content from third parties, such as embedded maps. These providers may collect information about your visit in accordance with their own privacy policies.
We do not sell website visitor data, and we do not share it with advertisers for their own purposes.
We may disclose personal information to:
We do not sell personal information.
We may contact you with information about our courses, services and training opportunities where you have consented, or where you would reasonably expect it — for example, if you are a current or former student.
We will not use enquiry details submitted through this website for direct marketing without your consent.
Every direct marketing message we send will include a simple way to opt out. You can also ask us at any time to stop sending marketing communications by contacting us using the details in section 16. We will action your request promptly and at no cost to you.
If you ask us, we will tell you where we obtained your information.
We do not routinely disclose personal information to overseas recipients in the course of delivering training.
However, some of the third-party services we use to operate this website — including analytics and search services — are provided by organisations that store and process data on servers located outside Australia, including in the United States. Information collected about your use of this website may therefore be handled overseas.
Where this occurs, we take reasonable steps to ensure the recipient handles the information consistently with the Australian Privacy Principles, including by choosing reputable providers with published privacy commitments.
We hold personal information in:
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include restricting access to staff who need it, using secure connections for information submitted through this website, applying access controls and passwords, maintaining backups, and securely destroying or de-identifying information we no longer need.
No method of transmission over the internet is completely secure. While we take reasonable steps to protect the information you send us, we cannot guarantee the security of information transmitted to us online.
We keep personal information only as long as we need it, or as long as the law requires. As a registered training organisation we are subject to specific retention periods:
| Record type | Retention period | Basis |
|---|---|---|
| Records of AQF certification documentation issued — qualifications and statements of attainment | 30 years | Compliance Requirements, Standards for RTOs 2025; AQF Qualifications Register Policy |
| Completed student assessment items | 2 years from the date the judgement of competence was made | Compliance Requirements, Standards for RTOs 2025 |
| Records relating to government-funded training | 7 years from the end of the funding agreement term | State and territory funding agreements, where applicable |
| Financial and tax records | 5 years | Income Tax Assessment Act; Australian Taxation Office requirements |
| Website enquiry records | 24 months | Business requirement |
Where more than one period applies to the same record, we retain it for the longest applicable period.
When we no longer need personal information and are not required to keep it, we destroy it or de-identify it securely.
You can ask us for access to the personal information we hold about you, and you can ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details in section 16. We may need to verify your identity before we can act on your request.
We will respond within a reasonable period, normally within 30 days. Access is free, though we may charge a reasonable fee for the cost of providing copies. If we refuse a request, we will tell you why in writing and explain how you can complain.
If a data breach occurs that is likely to result in serious harm to any individual whose personal information is involved, we will assess it promptly and, where required, notify the affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first using the details in section 16. Set out what happened and how you would like it resolved.
We will acknowledge your complaint within 14 days and will tell you the outcome in writing once we have investigated.
If you are not satisfied with our response, you can complain to:
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney NSW 2001
1300 363 992
www.oaic.gov.au
A privacy complaint is separate from our complaints and appeals process for training and assessment matters. Details of that process are available on request.
For any question about this policy, or to access, correct or complain about your personal information:
Privacy Officer
ACT Training (ACTM) trading as ACTM Training & Consultancy
6708 Mt Lindesay Hwy, Gleneagle QLD 4285
Email: admin@actm.net.au
Phone: 07 5541 2929
Office hours: 8am – 4pm, Monday to Friday
We may update this policy from time to time. The current version will always be available on this website, and the date at the top shows when it was last updated. Where changes are significant, we will take reasonable steps to notify you.
